Enquiries

For ticket problems or enquiries please use [email protected] or alternitavely 01926 498699 is the customer services number and is manned from 9am to 5.30pm.

Ticket Terms & Conditions

Tickets for Brownstock Music Festival are sold under the following conditions:

• All ticket purchases are subject to an additional handling fee.
• Tickets cannot be refunded or re-sold and lost tickets cannot be replaced.
• Defaced tickets will not be accepted. When exchanged on site, wristbands are
non-interchangeable and should not be removed until after the festival.
• We cannot replace lost wristbands.
• Without a ticket, entry into the festival will not be permitted.
• Camping is ONLY available for weekend camping ticket holders.
• Any youth or child under the age of 16 MUST be accompanied by an adult of a responsible nature i.e. parent or legal guardian. Older siblings, cousins, friends and boy/girlfriends are not considered a responsible adult. It is at the discretion of the festival organisers and appointed staff to deem whether the adult accompanying youth / child tickets is responsible. Unaccompanied children/youths or those without a legal guardian will not be admitted, tickets will be confiscated and will not be refunded. Adults are able to accompany more than one child, ie. a parent bringing a child and his / her friends, but ALL children are his / her responsibility on-site. Failure to supervise properly youth / children under his / her care may result in ALL members of the party being asked to leave to site. We do not accept liability for unaccompanied under 16's.
• If you think your age will be questioned, please bring personal identification. Passports or identity cards are allowed. Photocopies are not.
• No animals (except guide dogs) allowed in festival site or campsite.
• No glass will be allowed into the festival site. An off-license will be available in the campsite throughout the weekend for you to buy cold cans of beer, boxes of wine etc at a very reasonable price so there is no real need to bring alcohol with you, however there is an allowance of 12 cans or 1 box of wine per head that may be brought into the campsite on Friday the 3rd, NO alcohol will be allowed into the festival after Friday.
• There is a strictly no glass policy in campsite and festival site alike, as our cows don’t like it.
• You will not be able to take any alcohol from the campsite into the festival main arena.
No open fires, naked flames or disposable BBQs in festival site or campsite except in designated areas.
All weekend camping ticket prices include camping.
The will be fee payable on arrival for caravans and camper vans.
The festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation whatsoever.
• Photographic, video or audio reproduction of artists is prohibited.
• Ticket holders consent to inclusion in official photographic, visual and audio promotion of the festival.
• The festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the festival.
• Vehicles parked & camping at owner's risk.